Common questions
What does each plan include?
Starter ($39–$49/mo) — handles up to 50 calls/month with 300 voice-agent minutes, 3 routing rules, AI receptionist, appointment booking, missed-call text-back, transcripts, and business-hours rules. Growth ($79–$99/mo) — everything in Starter, plus up to 200 calls, 1,200 minutes, 10 routing rules, SMS follow-up sequences, lead qualification flows, CRM & calendar sync, and priority support. Pro ($159–$199/mo) — unlimited calls, unlimited minutes, unlimited routing rules, multi-location routing, custom AI scripts, a dedicated account manager, and an SLA guarantee. All plans include a 14-day free trial.
How does Answerly handle high call volume compared to per-minute services?
Answerly is built unlimited from the ground up — there's no internal minute counter. If your HVAC business gets 50 calls in February and 500 in July, your bill stays $79 both months. Per-minute competitors charge $0.08–$0.15 per minute, so a single busy season can push their bill to $300–$600 or more. Answerly's infrastructure scales automatically; you never get throttled or charged extra when volume spikes.
How long does setup take?
Under 30 minutes for most businesses. You connect your existing phone number (no new lines or hardware), tell Answerly your business hours, services, and booking rules, and you're live. The 14-day free trial gives you real calls to test with before you're charged anything. If you want a more customized setup, our onboarding team walks you through it at no extra cost — it's included in the flat rate.
What counts as a "call"?
Any inbound call Answerly answers or routes. Calls that ring to your personal phone without going through Answerly aren't counted — only calls handled by the AI receptionist. There's no cap or quota within a month.
Is there a free trial?
Yes — 14 days free, no credit card required. You'll get full access to configure your AI receptionist, test it with real calls, and see transcripts before you're charged anything.
What happens after the trial?
You choose whether to continue. If you do, it's $79/month, billed monthly. Cancel any time — no contracts, no penalties.
What if we get way more calls than expected?
You pay $79. That's the whole bill. Answerly doesn't add per-minute charges for going over some invisible threshold — your plan is unlimited because it's unlimited.
Does Answerly integrate with my existing phone system?
Answerly connects to your existing phone number (no new lines needed) via Retell AI or Synthflow — industry-standard AI telephony providers. Setup typically takes under 30 minutes.
Can I customize how the AI answers?
Absolutely. You control the greeting, business hours, routing logic, appointment availability, and SMS follow-up messages. Answerly learns your business — you don't have to work around it.